Frequently Asked Questions

Once your order is shipped, you will receive an email with tracking information. You can use the tracking number provided to check the status of your delivery on the carrier’s website.
We've got a 30-day return policy on most items because we want you to be totally thrilled with your purchase. Just make sure the product is in its original condition and packaging, then reach out to our awesome customer service team to kickstart the return process and snag a return authorization number. We've got your back!
Need help with your order? Our awesome customer support team is here for you! Shoot us an email at, give us a ring at 03 9008 6940, or hop on our website for the live chat!
Our delivery times usually vary between 3-10 business days, depending on where you're located. For a more precise estimate, take a peek at the shipping information during checkout. Happy shipping!
If you need to make any changes or cancel your order, just give us a shout as soon as possible. We'll do our utmost to help you out. However, if we've already processed or shipped your order, we might not be able to make any changes. Thanks for understanding!
All of our awesome products come with manufacturer warranties! The duration and terms of the warranty vary by product. For more info, check out the product details page or give our fantastic customer support team a shout.
Each product comes with care and maintenance instructions to ensure its longevity. Generally, we recommend regular cleaning with non-abrasive cleaners and avoiding harsh chemicals. For specific care instructions, please refer to the product manual or our care guides available on the website.
We're always cooking up some awesome discounts and promotions. To stay in the know, hop on our newsletter and give us a follow on social media.
We accept a variety of payment methods including Visa, MasterCard, American Express, PayPal, and Afterpay. All transactions are securely processed to ensure your information is protected.
Yes, we offer price matching on identical products from other authorized retailers. If you find a lower price, please contact us with the details, and we will do our best to match it.
To stay updated on new products, promotions, and special offers, sign up for our newsletter and follow us on social media. You can also regularly check our website for updates.
Yes, we offer bulk ordering options for commercial projects such as hotels, office buildings, and apartment complexes. Please contact our commercial sales team to discuss your project requirements and receive a customized quote.
If your order arrives damaged, please contact our customer support team immediately with photos of the damage and your order details. We will arrange for a replacement or refund as quickly as possible.
Product availability is indicated on each product page. If a product is out of stock, it will add 2-3 days to the shipping time.
Our customer support team is available Monday to Friday, 9 AM to 4:30 PM AEST. You can also reach us via email or live chat outside of business hours, and we will respond as soon as possible.
We value your feedback! After your purchase, you will receive an email with a link to leave a review. You can also leave a review directly on the product page on our website.
You will find a shipping calculator on the product pages. Shipping is calculated depending on the size of the product and the post code it is being shipped to.
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