At BathroomHQ, we want you to shop with total confidence.
If something’s not quite right, we’ll work with you to make it right.

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Change of Mind Returns

We get it — sometimes things just don’t work out.

• You can return most products within 30 days of delivery for a store credit or refund.

• Products must be unused, in their original packaging, and in saleable condition.

• Change-of-mind returns may incur a restocking fee of up to 20% to cover handling and logistics costs.

• Return shipping is the responsibility of the customer.

Tip: If you're unsure about sizing, compatibility, or finishes, our team is happy to help you before you order! (Better safe than sorry.)

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Damaged, Faulty, or Incorrect Products

We take great care packing your order, but if something’s wrong, we’ll fix it — fast.

• If your item arrives damaged, faulty, or not as described, please let us know within 48 hours of delivery.

• We’ll organise a replacement, repair, or full refund, depending on the situation.

• Clear photos of any damage will help us speed things up.

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Warranty Claims

All of our products are covered by manufacturer warranties.

• If you believe your product is faulty after use, get in touch and we’ll guide you through the warranty claim process.

• Proof of purchase (like your order number or receipt) will be required.

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How to Lodge a Return or Claim

1. Email us at support@bathroomhq.com.au or call 03 8870 4222.

2. Tell us your order number and reason for return.

3. We'll send you the return instructions or next steps.

We aim to make returns as easy and stress-free as possible!

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⚡ Quick Snapshot

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Need help?

Still unsure?
Our team is just a call or email away — no call centres, no long wait times.

☎️ 03 8870 4222
📧 support@bathroomhq.com.au